You can contact wolk-us through the following service channels
You have a question about the wolk-us platform, ask Lucy.
I'm Lucy, your Wolk-us virtual assistant. I'm here to help you solve any doubt, manage requests, create tickets or provide technical and commercial support.
Don't know where to start? Here are some ideas of what you can ask me:
Don't know where to start? Here are some ideas of what you can ask me:
How can I export a manager report
What are the measurements or statistics of wolkvox?
What are the measurements or statistics of wolkvox?
wolk-us service level agreements
Service Level Agreement Request
Wolk-us offers comprehensive technical support for its services, including assistance with communication management, technical issue resolution, and general inquiries. Our support is available during business hours, ensuring alignment with the high availability of the Wolkvox platform.
Service Level Agreement Incidents
Wolk-us offers comprehensive technical support for its services, including assistance with communication management, technical issue resolution, and general inquiries. Our support is available 24/7, ensuring alignment with the high availability of the Wolkvox platform.
|
Priority |
Resolution time |
|---|---|
|
High |
48 Hours |
|
Medium |
96 hours |
|
Low |
114 Hours |
|
Development |
120 hours |
|
Priority |
Resolution time |
|---|---|
|
High |
4 Hours |
|
Medium |
8 hours |
|
Low |
48 Hours |
|
Development |
70 hours |
Creating an Incident, Requirement, or Request
To create a ticket, simply enter all the necessary information into the designated fields. Once submitted, our system will automatically forward your request to our support team via email. This email will include all the ticket details and the Service Level Agreements (SLAs) associated with your request, ensuring that our team can promptly and efficiently address your needs.
Security + Adaptability + Compliance
Wolkvox not only meets but surpasses modern security standards. With top-tier external certifications and strict regulatory compliance, we guarantee the privacy and protection of your data, regardless of your industry or location.
Need to schedule a support meeting?
.