New Wolkvox adds MCP, Agentic DB and human approval in the flow

We connect every conversation to your business.

We're a certified Wolkvox partner. We unify your channels, add AI that actually resolves, and give you real cost control — so your team serves customers better and your operation stops losing money.

Get started See the platform

30 minutes · Live tour + friction assessment + 30-60-90 plan

Contact center agent serving customers with Wolkvox
wolkvox-manager.wolk-us.com · live monitoring LIVE

They come in on whatever channel they like

WhatsApp Voice Web chat Email Facebook Instagram Teams X X Video call TikTok YouTube Telegram SMS
One single thread
MG María González One customer · one history · order #4821
WhatsApp "Where's my order?"
Voice Called to correct the address
Email Received the proof of delivery

She never repeated her story. The agent saw the full context.

Clients +0
Operations +0
Agents +0
Avg. savings 0%
See how your AI unifies every channel

Operations already serving customers with Wolk-us

One platform,
end to end.

From the customer's first message to the financial report. Explore each piece and see what it solves.

End users
Users

Interaction engagement

Interaction fulfillment

Interaction monitoring

Interaction Modeler · Insights

Interaction CRM · Integrations

Your business
Your business

Access

Everything comes in here: your own IP trunks or Wolkvox's, the official WhatsApp Business line and your email inboxes.

Wolkvox is the technology. Wolk-us is the certified team that implements, integrates and runs every piece from day one.

From a scattered operation
to an orchestrated one

The same day of operations, in both scenarios.

Today, scattered With Wolk-us, orchestrated
Channels
One system per channel. The customer repeats their story at every handoff.
Every channel, one single thread. The agent sees the whole conversation, whatever channel it comes in on.
Agent workload
Copying and pasting between systems. Five tabs open to handle a single request.
AI acts, it doesn't just answer. It looks up and updates your CRM and systems on its own, via MCP and APIs.
Costs
They show up at the end of the month. Nobody knows what each interaction cost.
Continuous FinOps. Usage and cost visible before they show up on the invoice.
Quality
Only a tiny sample gets audited. Nobody listens to the rest of the conversations.
QA on 100%. AutoQA evaluates every interaction, not a sample.

Break free from
legacy software

While others tie you down with rigid contracts and renegotiations, here the model adapts to your operation — not the other way around.

The platform

Omnichannel, multimodal interaction platform powered by GenAI

Voice, WhatsApp, chat, social, email and video on a single engine. Truly multimodal: it understands text, voice, images and documents in the same conversation.

OmnichannelMultimodalGenAI

Hassle-free integration

It connects to the systems you already use through more than 300 APIs, with no endless development or custom middleware.

The commercial model

No minimum-term contract, no minimum volumes

No long-term commitments or volume floors that can't handle the real ups and downs of your business.

Pay for actual usage

You're only charged for what you actually used. No more paying for bundles with modules nobody opens.

Flexible setup, no upfront restrictions

Adjust what you need, when you need it, without sitting down again to renegotiate prices or terms.

Getting started and day-to-day operations

Simple implementation and provisioning

Built to go live fast, so that managing it afterward isn't a project in itself.

Operational autonomy

Your operations team configures, adjusts and publishes changes without depending on IT for every move.

Cost control with FinOps

Continuous visibility into technology spend, so you can optimize it during the month instead of discovering it on the invoice.

Everything Wolkvox can do

51+ real features. Filter by what you need to solve today.

Solutions in detail

WhatsApp Business API and Voice

See how it looks for the customer, the bot, the agent and the supervisor, including WhatsApp calls.

See the demo

Omnichannel contact center

One customer, every channel: WhatsApp, voice, email, social media, TikTok and YouTube in a single desktop.

See the demo

Conversational AI

Voice and text agents that query your systems, take action and ask for human approval.

See the demo

AI quality and analytics

One difficult call seen by the agent, the supervisor, quality and analytics: live alerts and scoring of 100% of interactions.

See the demo

Omnichannel campaigns

One strategy per customer that combines calls, WhatsApp, SMS and email, skips voicemail and stops once it reaches the right person.

See the demo

What's new on the platform

YouTube and TikTok as channels, real-time analytics, AI agents that connect to the CRM and more, with a link to the official note for each release.

See what's new

Local and international numbers (DID)

Phone numbers in 79 countries, so your customers see a local number.

Inbound and outbound SIP trunk

Scalable calling infrastructure, even if you use your own telephony.

Click2Call audio and video (WebRTC)

Calls straight from your website, with no apps to download.

Cloud PBX

Office extensions without installing physical equipment.

WhatsApp Business API (Cloud and BSP)

Agent chat and bots on the official WhatsApp line.

Web Chat and Telegram

All your chat channels in a single agent desktop.

Facebook and Instagram (Messenger and DM)

Direct messages and comments from both networks, in the same agent desktop.

X (formerly Twitter)

Your brand's mentions and direct messages, built into the same flow.

TikTok

Comments on your TikTok posts in the agent desktop: reply, transfer and archive.

YouTube

Comments and live chat from your YouTube channels, handled from the same inbox.

Microsoft Teams

Internal support and collaboration connected to the same omnichannel engine.

Video call (WebRTC)

Face-to-face service from your website or app, with nothing to install.

Centralized email

Manage all your email without leaving Wolkvox.

AI functions: take real actions

The agent doesn't just answer: it takes actions on your APIs, databases and external systems.

Multi-model: OpenAI, Gemini and Anthropic

Choose the foundation model that best fits your use case, without being locked into a single AI provider.

MCP (Model Context Protocol) with OAuth

Connect the agent to your tools via MCP, with OAuth authentication and automatic function discovery.

Agentic DB: your database in natural language

Query and operate your database with natural-language instructions, under permissions and rules you define.

IVR generation from natural language

Describe the flow you need in plain text and the AI builds the IVR logic for you.

Agent with human oversight (Human in the Loop)

Insert human approval at any point in the agentic flow, before an action runs.

Chatbots and Voicebots 24/7

Automated text and voice service to reduce operational volume.

Smart IVR and routing

Transactional navigation, surveys and smart voice queuing.

Conversational AI: autonomous agents

AI trained and configured for your specific process.

Mr. Wizard / Copilot with your own RAG

The bot answers using your business's actual knowledge base.

NLP: summary, sentiment and word cloud

Every conversation is analyzed automatically, with no manual effort.

Speech recognition (ASR) and text-to-speech (TTS)

Even with a custom voice trained for your brand.

Voice biometrics

Customer identity verification by voiceprint.

Vision (OCR) for images and documents

Automatically reads text, logos and objects in attachments from any channel.

AI predictive dialing

Works out the best time to call based on each customer's history.

Turbo Dial — up to 15x faster

Avoids dialing numbers with a high likelihood of a negative outcome.

Answering machine detection (AMD)

Identifies answering machines by combining AI with dialing.

Scripts and dynamic dispositioning

Process flows and disposition trees that guide the agent live.

Team gamification

Goals, avatars and internal chat to motivate daily performance.

wolkvox CRM: Requests & Complaints, Sales and Collections

Preconfigured processes with management reports and KPIs.

Per-process configuration

Adapts to your real workflow, with no custom development.

Regulatory compliance

Consumer protection law and local rules, enabled per license.

Sample-based Speech Analytics

Automatically analyzes a configurable % of your calls.

Real-time VOC

The voice of the customer, measured while the conversation is happening.

Dashboards in Power BI / Excel

Industry-standard KPIs, updated every hour.

Screen and audio recording

Mono or stereo, with full traceability of every interaction.

Automatic copy to your cloud

Daily backup to AWS or the customer's own storage.

Scalable Wolkvox Storage

Cloud storage for any type of information.

RPA bots across systems

They automate repetitive tasks, from one workstation to many and vice versa.

Guided implementation

Design and configuration of the process to automate, included.

Dedicated infrastructure

For high-volume operations that need their own isolation.

PCI compliance / mission-critical

For operations handling payment or sensitive data.

Point-to-point VPN and dedicated interconnection

Private, encrypted connection between your operation and wolkvox.

Two-way SMS in the United States

Templates and brand registration ready for conversational messaging.

Custom development

Engineering hours for needs the native product doesn't cover.

Specialized Tier 3 support

Expert team available for advanced needs.

Dedicated on-site resource

A certified professional, 100% focused on your operation.

Wolkvox University

Official certification so your team masters the platform.

Your journey
to profitability

It's not "installing software." It's designing an operation that gets better every month. Each stage is carried out by a Wolkvox-certified team, not a ticket that bounces around first-level support.

01

Assessment

We define clear KPIs, map the current journey and spot quick wins.

02

Implementation

Agile rollout in priority stages. We configure everything without slowing down your operation.

03

Automation

AI where it hurts: self-service to reduce volume and copilots for agents.

04

Optimization

It doesn't end at go-live. We fine-tune bots and optimize costs (FinOps).

The customer journey,
frictionless.

A real request, step by step. On the left, what your customer experiences; on the right, what the platform does.

What your customer experiences
WhatsApp

"Hi, my order hasn't arrived and the delivery date has already passed."

WhatsApp

"Hi, my order hasn't arrived and the delivery date has already passed."

"I'm looking into it now, give me a second."

Looking up your order…

"Your order #4821 is on its way. Would you like me to reschedule it for tomorrow?"

"Yes, please."

Call

The customer calls to correct the address

"I can see your order #4821 and yesterday's rescheduling. Go ahead."

Human agent

"All set, María. It's scheduled for tomorrow before 6 p.m. at the new address."

She never repeated her story

What the platform does

Comes in on whatever channel the customer wants

WhatsApp, voice, chat, social or email: everything lands in the same engine, with the same context.

OmnichannelEvery channel

Understands what's being asked

It's not a menu of options: it interprets the sentence exactly as the customer wrote it.

NLUSentiment analysis

Finds the answer in your systems

It checks your CRM and your actual policies. It answers with your data, not something generic.

RAGCRM

Takes the action, not just informs

It reschedules the delivery and notifies the carrier. If it's something sensitive, it asks for human approval first.

MCP + Functions AIHuman in the Loop

Switches channels without losing the thread

The customer moves from WhatsApp to a call and the whole history is still there. Zero "can you repeat your number?".

Unified context

The human closes with everything in view

The agent picks up right where things left off, with the copilot suggesting the answer in real time.

AI copilotUnified desktop

And when the conversation ends, here's what you keep

The part almost nobody sees, but it's what makes your operation better next month.

Every conversation gets reviewed, not just a few

Today most operations only manage to listen to a handful of calls a month. Here every one is evaluated, with the same criteria and without anyone having to sit down and do it.

AutoQA

You find out what people are talking about

The system listens and transcribes, and shows you the most frequent reasons for contact and the moment the customer gets upset. It stops being a hunch and becomes data.

Speech & Text Analytics

The numbers come out on their own

How much was handled, how fast, how much the AI resolved and what it cost. Without anyone building the spreadsheet on Friday night.

Real-time reports

You can decide with data, not gut feelings

You cross-reference what happens in conversations with what happens in your business: where sales fall through, what goes wrong in delivery, what's worth automating first.

Business Intelligence

Use cases by industry.
Reference results.

Every operation is different, but the goal is always the same: more productivity, better contact rates and more profitability, with full traceability. The figures are reference ranges from similar operations, not a promise: in the Express Assessment we estimate them for yours.

Collections

WhatsApp + Voice

Account specialist
Problem

Low contact rates and heavy manual work to manage payment promises.

Wolkvox solution

True omnichannel, negotiation bots and 360° dashboards.

Reference range
  • +45% contact rate
  • +30% recovery
  • -20% operating costs

BPO

Productivity + QA

Account specialist
Problem

Scattered channels, low visibility and inconsistent quality.

Wolkvox solution

Unified desktop, automated QA and real-time analytics.

Reference range
  • +25% productivity
  • -30% AHT (handle time)
  • 100% smart auditing

Sales

Fast Conversion

Account specialist
Problem

Cold leads, slow response and lost opportunities.

Wolkvox solution

Immediate response (speed-to-lead), integrated CRM and Journeys.

Reference range
  • Response < 5 min
  • +30% conversion
  • Zero lost leads

Customer care

Customer Service

Account specialist
Problem

Repetitive tickets, long waits and low first-contact resolution.

Wolkvox solution

AI self-service, intent-based routing and a 360° customer view.

Reference range
  • +35% first-contact resolution
  • -25% wait time
  • +20 pts NPS

👉 Want to see this applied to your operation?

Book an Express Assessment and we'll show you real opportunities for improvement.
✅ Limited spots each week

Book an Express Assessment

A platform you can trust

We implement Wolkvox, a platform recognized by independent reviewers and certified for security.

Wolkvox, the platform we implement, stands out on GetApp, Capterra and Software Advice in the contact center, call center, CRM, telephony, integrations, automatic and predictive dialing, call recording and workforce management categories.

Wolkvox: GetApp Category Leaders 2025 Wolkvox: Capterra Shortlist Wolkvox: Software Advice Wolkvox: Capterra Best Ease of Use Wolkvox: Software Advice FrontRunners
Certified Security

The platform, certified.

Wolkvox, the platform we build your operation on, holds these security and data protection certifications. We configure your operation following its best practices.

  • Wolkvox: ISO 27001 standard (C022/00000064)
  • Wolkvox: PCI-DSS certification
Wolkvox ISO 27001 certification
Wolkvox PCI DSS certification

Before you book

Three ways to get your questions answered right now, without waiting for a call.

Explore the platform

Every layer of Wolkvox, from channels to security, with details on what it solves.

See the architecture

Find your specific use case

All 51 real features, filterable by what you need to solve today.

See the features

Ask a specialist

A specific question, answered by someone who implements Wolkvox every day.

Message us on WhatsApp

Help center

Your consoles, the full documentation, the APIs and the Training. Also open to anyone still evaluating: see what you'd be working with before you decide.

Log in to your operation

Learn and build

Knowledge base

The complete Wolkvox documentation, searchable. How to configure each module, step by step.

wolkvox.helpjuice.com

APIs on Postman

The official workspace with the API collection ready to test. If your IT team wants to validate the integration, start here.

Open the workspace

Wolk-us Training

Zero-to-expert training in contact center and Wolkvox, with your own learning role. Sign up and you'll receive your first-login password by email.

Sign up for the Training

Can't find what you're looking for? Write to us on WhatsApp and we'll help you through it.

Frequently asked questions

What people ask us most before booking. If your question isn't here, write to us.

What is Wolk-us?
Wolk-us is a certified Wolkvox partner for the United States and Central America. We implement the platform, unify your channels, add AI that takes real actions on your systems, and keep costs under control with FinOps.
What is Wolkvox and which channels does it unify?
Wolkvox is an omnichannel, multimodal interaction platform powered by generative AI. It brings voice, WhatsApp, chat, social media and video (Facebook, Instagram, TikTok, YouTube and X), email and video together on a single engine, and it understands text, voice, images and documents within the same conversation.
What does AI do in the operation?
It goes where it hurts most: self-service to reduce contact volume, and copilots that help agents during the conversation. It can also take real actions on your systems, not just answer questions.
Does it integrate with the systems I already use?
Yes. Wolkvox connects to your systems through more than 300 APIs, with no custom middleware. If your IT team wants to validate it, the official API workspace on Postman is open in the Help center.
Is there a minimum-term contract or minimum volume?
The commercial model we propose has no minimum term and no minimum volumes, with pay-per-use pricing: you are only charged for what you actually used. The exact terms for your case are put in writing in the proposal.
How much does it cost?
It depends on the base license, channels, volume and integrations in your operation. You can build an estimate with the 2026 Pricing Calculator or request an Express Assessment to review it with a specialist.
What does the implementation process look like?
It has four stages: assessment (we define KPIs, map the current journey and spot quick improvements), implementation in priority stages without slowing down your operation, AI automation, and ongoing optimization of bots and costs. Each stage is carried out by a Wolkvox-certified team.
What is the Express Assessment?
It is the first step to working with us: you book a session and we show you real opportunities to improve your operation. You can book it here.
How does support work?
The Support page lists the official channels, incident priority levels, resolution times, escalation, and a template for reporting your case.
Do you offer training?
Yes. The Wolk-us Training takes you from zero to expert in contact center and Wolkvox, with your own learning role. You can sign up on the Training page and you will receive your first-login password by email.

Get started with Wolkvox
this week.

No minimum-term contracts, no minimum volumes and no long forms. One 30-minute call and you'll know exactly what it would cost you and how soon you can be up and running.

Get started

Express Assessment · 30 minutes · free and with no commitment
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