Handle WhatsApp, voice, email, social media and chat from the same desktop, with one history per customer and unified routing and supervision. Wolk-us, a certified Wolkvox partner, implements it and supports you along the way.
An omnichannel contact center serves customers across all their channels as if it were a single conversation: the customer can start on Instagram, continue on WhatsApp and finish on a call, and the agent sees the whole story in one place, without asking them to repeat anything.
The platform we implement, Wolkvox, manages digital and voice interactions as an omnichannel ecosystem, according to its knowledge base. Wolk-us is its certified partner for the United States and Central America.
Follow a customer who starts on Instagram, continues on WhatsApp, gets an email and ends with a phone call. You can tap each channel on the phone and switch tabs to see the agent, routing, the supervisor and analytics.
What everyone else sees
Illustrative simulation with fictitious data: the actual Wolkvox screens may look different, and all text, figures and names are examples.
Tap a channel to see what it includes. They all enter the same engine and share history, desktop and routing rules.
Everything in the same desktop, with the same routing rules and the same analytics for every channel.
Every stage is carried out by a Wolkvox-certified team.
We define clear KPIs, map your current journey and spot quick wins.
Agile rollout in priority stages, without stopping your operation.
AI where it hurts most: self-service to reduce volume and copilots for agents.
It doesn't end at go-live: we fine-tune bots and optimize costs with FinOps.
Book an Express Assessment and we'll show you real opportunities for improvement.