What’s new in
the Wolkvox platform.

The Wolkvox updates that matter most for your operation, explained clearly and linked to the official release note for each version. Last updated: November 4, 2026.

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The latest from the platform
20Oct 2026New

YouTube, real-time analytics and an AI agent for the CRM

  • New channel: YouTube. Connect your channels to handle comments and live chat from the Wolkvox inbox.
  • Real-time Agentic Analytics: check sentiment, risk, suggested code, latency and recognized text while conversations are still active.
  • wvx Copilot adds web pages as knowledge sources, with sync intervals and status.
  • New CRM Agent component: an AI agent that manages CRM data autonomously, using natural language.
  • Instagram: the $source_conv variable tells you whether the conversation comes from a mention or from a story reply.
  • Studio web automatically detects voice notes received in chat flows, for example on WhatsApp.
  • The wvx Copilot report adds the domain and source of each answer, and a new permission controls access to AI reports.
Release note · Manager 20261020
20Oct 2026New

CRM: guided calculated fields and impact analyzer

  • Calculated fields: admins build formulas with a wizard that validates them before saving, with no syntax errors.
  • Impact analyzer: shows where an element is used and what the consequences are before you delete or retire it.
Release note · CRM 20261020
10Oct 2026

WhatsApp: more reports and a 24-hour service window

  • New “WhatsApp record status by agent” report: track messages with agents, recipients, templates and possible errors.
  • New WhatsApp service message billing report, which shows whether each message was sent by a person or a bot.
  • The IVR calls and minutes report can now be viewed from Manager web.
  • Chat conversations with an agent close no later than 24 hours after the customer’s last message, in line with Meta’s service window.
  • In Wolkvox Agent, chat agents can choose the knowledge domain Copilot answers from.
Release note · Manager 20261010Release note · Agent 20261010
20Sep 2026

WhatsApp API: agent assignment and clearer errors

  • Optional agent_id field to assign the agent on outbound messages.
  • Better handling of responses when the Meta platform fails, so you can troubleshoot faster.
Release note · Manager 20260920
10Sep 2026

TikTok, real-time speech analytics and Turbo Text

  • New channel: TikTok. Interactions on your account’s posts arrive in the omnichannel workspace: the agent sees the post and its comments, and can reply, transfer, archive and code them. The connector has an additional cost.
  • Real-Time Speech Analytics: a panel in Dashboard → Agents to monitor active calls as they happen.
  • Real-time Copilot for agents during active calls, with real-time speech analysis.
  • Turbo Text: an AI assistant inside Manager to create, transform and optimize text while you configure.
  • General chat settings move to a dedicated full screen.
Release note · Manager 20260910
20Aug 2026

Redesigned email and WhatsApp file limits

  • Redesigned email channel settings: account, sending and receiving details grouped together.
  • WhatsApp file size validation based on Meta’s limits (image 5 MB, audio and video 16 MB, documents 100 MB), with an alert to the agent before sending.
Release note · Manager 20260820
10Aug 2026

Floating video calls, Microsoft 365 shared mailboxes and a new chat dashboard

  • Agent Key: a floating window in Agent desktop so the agent can keep the video call in view while using other programs.
  • Microsoft 365 shared mailboxes linked to a main account, used as independent email channels.
  • Redesigned chat and interactions dashboard, with new metrics, filters, sentiment and unattended chats in real time.
Release note · Manager 20260810
30Jul 2026

Agent in the Loop, WhatsApp to email and Microsoft Teams

  • Agent in the Loop: the AI flow pauses and sends the information to a person to review and respond before it continues.
  • WhatsApp to Email component: turns WhatsApp messages into an email for the assigned agent and sends their reply back through WhatsApp.
  • Microsoft Teams channel through Microsoft Bot Framework, to interact with customers from Teams.
Release note · Manager 20260730

Which of these helps your operation?

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