This policy explains what personal data we collect when you visit wolk-us.com or contact us, what we use it for, and what you can do about it. We serve companies in the United States and Central America.
1. Who is responsible for your data
Wolk-us LLC, located at 3220 Glen Glade Way, Cumming, GA 30041, USA. For anything related to your personal data, write to info@wolk-us.com.
2. What data we collect
- What you give us in the contact form: name, email, company, job title, phone, country, what you are interested in, and the message you write.
- What you give us when you reach out on WhatsApp, by email, through the website chat or when you book a meeting: your name, your contact details and what you tell us.
- Browsing data, through Google Analytics 4: pages you visit, device and browser type, approximate location (country or city), where you came from (for example, a campaign) and which buttons you use. We do not use it to identify you personally.
- Minimal technical data to protect the form from spam, such as the connection's IP address, which we store hashed and for one day only.
We do not ask for sensitive data (health, ethnic origin, beliefs, financial data), and we ask you not to include it in your messages.
3. What we use it for
- To answer your request and prepare a proposal or an assessment.
- To follow up on that request.
- To provide the service if you become a client.
- To measure and improve the website.
- To protect the website and the form from abuse.
We do not sell your personal data or share it with third parties for advertising.
4. Legal basis
We use your data with your consent, which you give when you submit the form or contact us, and to take the steps you ask for before a possible contract. You can withdraw your consent at any time by writing to info@wolk-us.com.
5. Who we share it with
Only with the providers we need to operate, and only what each of them needs:
- Website hosting and email.
- Wolkvox, the platform we implement, for the website chat and to record contacts in our CRM.
- Google, for website analytics (Google Analytics 4) and meeting scheduling.
- Meta, if you write to us on WhatsApp.
We may also disclose data when a competent authority requires it under the law.
6. Where it is stored
Some of these providers store data on servers in the United States or other countries. We choose providers that apply recognized security measures.
7. How long we keep it
For as long as we have a business relationship with you and, if we do not, for up to 24 months after our last contact. After that we delete it, unless the law requires us to keep it longer.
8. Your rights
At any time you can ask us to:
- Tell you what data we hold about you and send you a copy.
- Correct or update it.
- Delete it.
- Stop using it for a given purpose, or withdraw your consent.
Write to info@wolk-us.com from the email address you used to contact us, or tell us how to verify that it is you. We will reply within the time frames set by the data protection law of your country. If you live in a US state with its own privacy law, such as California, you also have the rights that law grants you, and you can exercise them the same way.
9. Cookies and analytics
The website uses Google Analytics 4 cookies to measure visits. Advertising cookies are turned off. You can delete or block cookies in your browser settings, or use the Google Analytics opt-out browser add-on. If we ever use advertising cookies, we will ask for your permission first.
10. Security
We protect your data with encrypted connections (HTTPS), restricted access and folders that are not published on the internet. No system is infallible: if we detect an incident affecting your data, we will notify you as the law requires.
11. Minors
This website is intended for businesses. We do not knowingly collect data from anyone under 18.
12. Changes to this policy
If we change this policy, we will post the new version here with its date. If the change is significant, we will highlight it on the website.
13. Contact
Wolk-us LLC · 3220 Glen Glade Way, Cumming, GA 30041, USA · info@wolk-us.com · +1 (770) 525-1242