AI quality and analytics
across 100% of your conversations.

Score every call and chat, measure sentiment and detect risks while the conversation is happening. Wolk-us, a certified Wolkvox partner, implements it and supports you along the way.

Book an Express Assessment See how it looks
Contact center agent with a headset and an olive green shirt, smiling
Quality on every conversation

Not a sample.
Every conversation.

Traditional quality control reviews a few random calls by hand. With AI, every voice and chat interaction is scored, its sentiment is measured and recurring problems are detected, even while the conversation is happening.

AutoQAi, Speech & Text Analytics and Agentic Analytics are features of Wolkvox, the platform we implement. Wolk-us is its certified partner for the United States and Central America.

Manual sampling

3 of 48 reviewed by hand · illustration

AI quality

48 of 48 scored · good to review critical error

One difficult call, four perspectives

Follow a call with an upset customer and see how the agent, the supervisor, automated quality and Agentic Analytics see it, before, during and after the call ends.

Everything it includes

Quality, sentiment and risk measured on every conversation, for the agent, the supervisor and management.

Speech and Text Analytics

  • Sentiment in five levels, from very negative to very positive, in voice and chat
  • Voice of the customer (VOC) and the emotional performance of each agent
  • Quality, sentiment and compliance metrics for chats, without reviewing them by hand
  • Audio, text analysis and Speech Analytics metrics in a single panel

How we work

Every stage is carried out by a Wolkvox-certified team.

  1. 01

    Assessment

    We define clear KPIs, map your current journey and spot quick wins.

  2. 02

    Implementation

    Agile rollout in priority stages, without stopping your operation.

  3. 03

    Automation

    AI where it hurts most: self-service to reduce volume and copilots for agents.

  4. 04

    Optimization

    It doesn't end at go-live: we fine-tune bots and optimize costs with FinOps.

Frequently asked questions

What is automated quality with AI?
It means scoring every interaction with artificial intelligence instead of reviewing a sample by hand. In Wolkvox, AutoQAi scores 100% of voice and chat interactions with attributes defined by the AI, separates critical and non-critical errors and delivers an instant score.
How is it different from manual sampling?
Sampling reviews a few randomly chosen interactions with a hand-built scorecard. AI quality scores all of them, with the same criteria, and shows by agent and by attribute where the operation is falling short.
Does it work for voice and chat?
Yes. AutoQAi and Speech & Text Analytics analyze calls and chats. For chats, Text Analytics produces quality, sentiment and compliance metrics without reviewing them one by one.
What is sentiment analysis?
It's the measurement of how the customer feels during the conversation. Wolkvox classifies it into five levels, from very negative to very positive, and also evaluates the emotional performance of each agent.
Can you see what's happening on calls in real time?
Yes. Real-Time Speech Analytics shows the supervisor the active calls, the ones at risk and the average sentiment, with a live transcript and summary of each call. The agent, in turn, gets real-time suggestions and alerts from Copilot.
What is Agentic Analytics?
It's the AI analytics in Wolkvox Manager: it shows sentiment, risk, suggested code, latency and recognized text in real time, calculates metrics such as FCR, CSAT, NPS and AHT, detects recurring issues, suggests recommendations you apply in Studio and answers questions in natural language.
How is first contact resolution measured?
The “FCR by agent” report in the Speech and Text Analytics service shows the percentage of calls resolved on first contact by each agent.
How much does it cost?
It depends on the license, the channels and the volume. For example, real-time voice analysis is billed per minute analyzed. You can estimate it with the 2026 Pricing Calculator or request an Express Assessment.

Want to see it in your operation?

Book an Express Assessment and we'll show you real opportunities for improvement.

Book an Express Assessment Estimate with the Pricing Calculator Write to us Message us on WhatsApp
Omnichannel contact centerOne customer, every channel Conversational AIVoice and text agents that take action Platform updatesWhat's new in Wolkvox, made clear