Wolk-us Training

From zero to expert in contact center and Wolkvox.

You learn on the real screens of wolkvox Agent, Manager, Studio and CRM: you tap, try and practice as if you were in your own operation, at your own pace and with an AI tutor that answers you in every module.

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53modules
63interactive maps
45click challenges
12“Do it yourself” simulations
wolk-us.com/Training
wolkvox Agent with conversations from several channels wolkvox Agent setting a call disposition Agent dashboard in wolkvox Manager Opportunities by stage in wolkvox CRM

You handle WhatsApp, web chat and social media from a single inbox.

How you learn

You don’t read manuals: you practice on the platform.

Each module explains things in plain language and gets you doing. All screens are from Wolkvox, with example data.

Interactive maps

Tap each number on the screen and it explains what that button, column or field is for.

Click challenges

We ask you a real-life question and you answer by clicking where you would in Wolkvox.

“Do it yourself” simulations

You do the whole task, step by step: close a call, send a WhatsApp message with a template, pull a report.

AI tutor

Still have a question? Ask the module’s tutor and it answers based on what you’re studying.

Your path and your progress

Your roles define which modules are required. The Training remembers where you left off, from any device.

Try it now · a real Training challenge

A customer complains that nobody answers them on WhatsApp. Where do you see how many chats are waiting for an agent? Click on the screen.

wolkvox Manager chat dashboard
Look among the metrics at the top.

The courses

All of Wolkvox, organized by application.

Your account gives you access to all the courses. Your roles only mark where to start and what’s required for you. Open each course to see its modules.

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Sign-up

Create your account in two minutes.

As soon as you finish, you’ll get an email with the invitation and your first-login password.

1 · Your details
This is where you’ll get the invitation and your first-login password.
Choose the country code and type the number without spaces or symbols.
2 · Your company
3 · What do you do in your operation?

Choose one or more roles. Their modules become required in your path; the rest of the Training stays open for you to explore. Tap “See what you learn” to see the plan for each one.

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Already have an account? Go to the Training.