Omnichannel campaigns
until you reach the right party.

Calls, WhatsApp, SMS, email and IVR in a single strategy per customer that stops on its own once it reaches the right person. Wolk-us, a certified Wolkvox partner, designs and implements it with you.

Book an Express Assessment See how it looks
Contact center agent smiling while helping a customer with a headset
Every attempt, on the right channel

Don't dial more.
Dial better.

Calling the same number over and over burns minutes, agents and the customer's patience. An omnichannel strategy sets the channel and the wait for each attempt, skips voicemails and stops as soon as it reaches the right person.

The “Strategy” contact method, AMD and Turbo Dial are features of Wolkvox, the platform we implement. Wolk-us is its certified partner for the United States and Central America.

Calls only
  1. CallNo answer
  2. CallNo answer
  3. CallVoicemail: an agent listens to it
  4. CallBusy
  5. CallNo answer
  6. CallNo answer

6 calls · 0 contacts · illustration

Omnichannel strategy
  1. CallNo answer · waits 2 h
  2. Call with AMDVoicemail detected, not passed to an agent
  3. WhatsAppMeta-approved template · read
  4. CallAnswers: right party contact
  5. EndThe campaign stops trying to reach her

4 attempts · 2 channels · right party contact · illustration

Four attempts, one right party contact

Follow a renewal campaign: how the strategy combines calls and WhatsApp until it reaches the customer, and what the agent, the supervisor and the results show.

Everything it includes

Strategy, dialing, messaging, compliance and results on the same platform.

Omnichannel strategy

  • Combines calls, WhatsApp templates, SMS, email and IVR in the same campaign
  • Attempts for each of the customer's phone numbers, from Tel1 to Tel10, each with its own channel and wait time
  • Starts with three call attempts per phone number; you add or remove attempts and channels
  • Ends when it reaches the right party (RPC), based on your activity codes
  • It can also send the record to a Routing Point for integrations or additional flows

How we work

Every stage is carried out by a Wolkvox-certified team.

  1. 01

    Assessment

    We define clear KPIs, map your current journey and spot quick wins.

  2. 02

    Implementation

    Agile rollout in priority stages, without stopping your operation.

  3. 03

    Automation

    AI where it hurts most: self-service to reduce volume and copilots for agents.

  4. 04

    Optimization

    It doesn't end at go-live: we fine-tune bots and optimize costs with FinOps.

Frequently asked questions

What is an omnichannel campaign?
It's an outbound contact campaign that uses several channels to reach the same customer. In Wolkvox, the “Strategy” contact method combines calls, WhatsApp templates, SMS, email and IVR in ordered attempts, each with its own wait time, until it reaches the right party.
What is a right party contact (RPC)?
RPC stands for Right Party Contact: talking to the right person. When an attempt is classified with an activity code that marks the goal as achieved, the strategy ends for that customer and the campaign stops contacting them.
What's the difference between predictive, progressive and preview dialing?
Predictive and progressive dialing call automatically and adjust their pace to make the most of the team's time. In preview, the agent reviews the record before calling. The omnichannel strategy is available in predictive campaigns.
What happens if a voicemail picks up?
Answering machine detection (AMD) identifies whether a person or a machine picks up. That way, voicemails don't reach the agent and the campaign can move on to the next attempt. Each license includes 48,000 answering machine detections.
Can I send bulk WhatsApp campaigns?
Yes, with Meta-approved templates. WhatsApp Business API handles up to 100,000 users per day, subject to Meta's policies. Marketing templates can go through MM Lite API and utility templates through Cloud API.
How do you comply with contact rules in the United States and Central America?
Wolkvox has a Do Not Call list with numbers the system doesn't dial, and activity codes prevent contacting someone again once they have been reached. The channels, attempts and wait times of each strategy are defined with your team according to each country's rules, such as the TCPA in the United States. In addition, Meta does not deliver WhatsApp marketing templates to US numbers: there, those campaigns go through utility templates, SMS or voice.
What results can I measure?
Penetration, contact rate and contact times, with charts for contact rate, results breakdown, calls per hour and efficiency. There are also reports on detected voicemails and unconnected calls.
How much does it cost?
It depends on the license, the channels and the campaign volume. For example, WhatsApp is billed per message based on Meta's rates. You can estimate it with the 2026 Pricing Calculator or request an Express Assessment.

Want to see it in your operation?

Book an Express Assessment and we'll show you real opportunities for improvement.

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Omnichannel contact centerOne customer, every channel WhatsApp Business API and VoiceCustomer, bot, agent and supervisor AI quality and analytics100% of conversations, measured