Serve your customers by message and by voice on WhatsApp, with bots, agents and supervisors on the same platform. Wolk-us, a certified Wolkvox partner, implements it and supports you along the way.
The WhatsApp Business API is the official way for a company to serve its customers on WhatsApp from its own system, such as a contact center, instead of from a phone. It lets multiple agents and bots chat from the same number, with the conversation connected to your other channels and systems.
Wolkvox, the platform we implement, is a company certified as WhatsApp for Business Technical by Meta, according to its own product page. Wolk-us is its certified partner for the United States and Central America.
Designed for a small business: as volume grows, messages pile up.
Go step by step and see what happens at the same time for the customer, the bot, the agent, the supervisor, Text Analytics and Agentic Analytics. Each role has its own tab.
What the customer sees
What everyone else sees
Illustrative simulation with fictitious data: the actual Wolkvox screens may look different, and all text, figures and names are examples.
WhatsApp stops being a separate channel and becomes part of the operation: it's handled, automated, measured and supervised with the same tools as voice, chat and email.
Your customers call from the same chat where they already message you, without dialing another number and without losing the conversation. The call reaches your contact center as just another voice interaction.
Every stage is carried out by a Wolkvox-certified team.
We define clear KPIs, map your current journey and spot quick wins.
Agile rollout in priority stages, without stopping your operation.
AI where it hurts most: self-service to reduce volume and copilots for agents.
It doesn't end at go-live: we fine-tune bots and optimize costs with FinOps.
Book an Express Assessment and we'll show you real opportunities for improvement.